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Archive for Online Marketing

5All Aboard the Facebook BandwagonAuthor: Melissa - Posted on June 3rd, 2009

If there were a 10-step program for breaking a Facebook addiction, I’d be an ideal candidate. As a confessed social networking junkie, I do take some comfort in knowing I’m far from alone. With more than 175 million active members and the numbers mushrooming year after year, Facebook has catapulted itself into the #1 spot among today’s top networking sites, even bypassing the monolith MySpace.

For many, Facebook is a forum to connect with long-lost friends, post vacation pictures, and kill time playing mindless online games. But for owners of eCommerce stores, it represents a priceless opportunity to increase visibility, build branding, and boost revenue. Best of all, establishing a presence on Facebook won’t cost you a dime.

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1Customers Turned Sales ForceAuthor: Melissa - Posted on May 28th, 2009

When it seems like all of the marketing ploys have already been played, it can be tough to come up with a new trick that will attract new customers and bring old ones back for seconds. Today’s wary consumers are watching their wallets closely – but that doesn’t mean you can’t succeed in turning browsers into buyers. It may take an innovative approach to send them from product to cart to confirmation, but you can do it – and your existing customers can help.

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3Advertorial 101: An Advertising Medium E-Commerce Companies Should ConsiderAuthor: Robyn - Posted on May 11th, 2009

There’s a type of advertising that you might not know much about, but it’s one that can work well with a wide variety of products and services that are sold online. It’s called an advertorial.

What is an advertorial?

The word itself–advertorial–is a portmanteau, combining the words “advertisement” and “editorial.” It’s essentially an ad dressed to look like an editorial or news article. All advertorials have a disclaimer–usually located right above it–saying that it’s a paid advertisement.

Why are advertorials effective?

Despite the disclaimer, they’re incredibly effective because of the layout and content. In terms of design, they look just like the other articles in the publication. In terms of content, they’re written with a journalistic style using quotes, facts, and statistics. This combination proves persuasive since someone casually reading the publication might assume it’s another news article.

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2Leveraging Holiday Customers throughout 2009Author: Robyn - Posted on January 19th, 2009

If you’re like most eCommerce companies, you saw the biggest boost in traffic and revenue during the Christmas season. So how do you leverage those customers and get them to visit you throughout 2009?

1. Anticipate what they want. One of the things that Amazon does best is suggest additional items for you to buy based on the current item you’re buying. It’s a straightforward strategy. Amazon reasons that if you want a book on knitting sweaters, you might like that book on knitting shawls, since that’s what other people bought as well. Don’t have a system in place that can help you cross-reference what people buy?

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12Twitter & eCommerce: Like Peanut Butter & JellyAuthor: Robyn - Posted on December 8th, 2008

Jury’s still out as to whether all the Twitter hype is just that–hype–or a trend that’s here to stay. Only time will tell.

I’ve been twittering now for a few weeks, and I can definitely see its charm (I love the challenge of saying something interesting in 140 characters). I’m seeing great networking possibilities. When I joined, I did a search on “copywriters” and then “novelists” (which is what I am in my night life) and was able to “follow” all sorts of interesting people with similar interests, many of whom are now following me (I was very excited when I discovered one of my favorite writers–Susan Orlean–is on Twitter). I usually begin my weekday tweets with a poll question geared towards my fellow writers, and I’m starting to sense that my followers are getting used to my questions (which more and more people are “replying” to) and that they may even look forward to them.

But enough of that. Let’s get focused and think about eCommerce sites. Imagine having 10,000 or even 1,000 “followers” (customers or potential customers) to whom you instantly and unobtrusively can tweet about a product. And this contact with your customers is FREE? Methinks you’re starting to see the benefit.

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3“Professional” Does NOT Mean “Longwinded Gobbledygook!”Author: Robyn - Posted on October 22nd, 2008

Tale of the Law School Professor

I used to teach a writing course to first-semester law students. I’m not a lawyer, nor do I play one on TV. But this brilliant little law school where I worked decided it wanted “real” writers to teach its student how not to write like stereotypical lawyers.

As a professional copywriter and creative writer, I had a blast. I championed the use of contractions, conversational tones, and first person viewpoints. Of course, the problem is that the legal profession has certain standards and expectations. The rules of formal writing prevail when it comes to writing legal briefs and contracts. You can’t use contractions in your wills or contracts, and no one cares about “me” or “you” in legal briefs–you need to write them in third person. Still, I think students got the point we were trying to make: don’t make your writing overly complicated.

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5Why Testimonials Work and How to Use Them More EffectivelyAuthor: Robyn - Posted on October 6th, 2008

We recently had a client who said, “But the problem with testimonials is that you know they’re only going to say good things. How is that effective?”

It’s an interesting point. When we read customer testimonials, we’re expecting to hear the good–not the good, the bad, and the ugly. Still, testimonials work. Why?

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6Stop Selling Products!Author: Robyn - Posted on August 1st, 2008

Stop selling your products! Yeah, that may sound weird coming from a company that builds e-commerce sites. But my point is that you have to stop thinking that you’re simply selling tangible products that are x-size and x-color and that these are the reasons people buy your products. People aren’t really buying a tangible product; they’re buying its “essence.” What you’re really selling might be peace of mind (e.g. alarm systems, long-term care insurance), longevity (e.g. vitamins, supplements), an improved relationship (e.g. “Re-connect with your sweetheart by booking our Jamaica Romance Package!”), treasured memories (e.g. personalized photo gifts).

So how do you figure out the essence of what you’re selling? First, you need to understand the difference between your product’s features and benefits.

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2It’s All in How You Say It—Tips on Evaluating (and Strengthening) Your ToneAuthor: Robyn - Posted on July 7th, 2008

What many e-commerce companies forget is that they communicate with their customers more than other websites. From registration forms, to order forms, to order confirmation emails, to lost password/login information emails—well, you get the idea. No doubt, you’ve spent a lot of time getting your website’s “tone” just right. But is that tone reflected in all of the communication that your site generates?

Let’s look at a company that does a great job “talking” to its customers on its website: Comcast. Then we’ll look at some ways Comcast could improve its tone in some of its other forms of communication.

Comcast’s site is fun and hip. It appears geared to the 18- to 49-year-old crowd. When I sign in, it immediately welcomes me back, which is something Melissa noted as a good marketing strategy.

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1Shopping Comparison Sites Can Work for YouAuthor: Melissa - Posted on June 1st, 2008

In today’s highly competitive eCommerce marketplace, the savvy online shopper rarely makes a purchase without doing a little homework first. To a consumer, there’s nothing more exasperating than spending $200 for an area rug and then stumbling across the same product for $50 less at another website. Of course, no-one has the time to visit hundreds of sites hunting down the lowest available price, which is why shopping comparison engines have become so widely popular. According to industry estimates, 68% of online purchases begin at a shopping comparison site or search engine, with only 30% of conversions originating from a direct visit to an eCommerce store.

The premise is simple—online merchants set up a feed of hand-picked products to the shopping comparison sites, which then accumulate all of the product information into a database and create a search index. When the consumer visits the shopping comparison site and does a search for, say, “golf clubs,” a search is performed against the database and returns a listing of all relevant matches. The consumer can then quickly compare their attributes. Different sites may fluctuate somewhat in their presentation and layout, but most will display such product information as price, product name, seller’s name, product image, and key selling points. Nearly all will provide the consumer with various sorting options, so they can shop by price, by brand, by rating, or by other parameters. A link is also provided, so the shopper can quickly hop to an online store to obtain more information or to purchase the featured item.

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