Careers

What It’s Like To Work Here…

The People

Our CEO is Kevin, a squirrelly fellow with a mad obsession for eCommerce. The doctors have actually called it a rare type of neurosis, but we feel the benefit outweighs the danger. When he’s not busting chops, he’s pretty funny. Actually, he’s pretty funny when he’s busting chops, too.

Our COO, Toby, will be your other boss. Think of him as your commander. He’s probably the nicest guy in the office. That said, I heard he once killed a guy in a duel. So, uh, don’t cross him.

Everyone is pretty cool. The office is built around positive and passionate conversation. The people love learning almost as much as they love squabbling about the latest eCommerce developments. I guess that makes us all eCommerce dorks.

The Place

The office is in Charleston, SC., one of the nicest cities on the East Coast. The weather’s awesome, there are a ton of amazing restaurants, everyone is really good-looking, and almost every building is a pastel-colored, historical treasure. The city has been ranked by Forbes as a “Best Place to Look for a Job” and as one of the “World’s Smartest Cities” in terms of strong economic infrastructure. Two years in a row, it was ranked #1 on the America’s Favorite Cities list and last year was ranked #1 for Most Attractive People in America by Travel and Leisure magazine (mostly thanks to the people who work at Blue Acorn). If you’re still not convinced that it’s a pretty cool city, you can find more accolades here.

The office itself is on the north side of town, right next to Hampton Park and a few miles from the beach. We’ve got a little patio, a kitchen, a lounge, and a kegerator where we keep quality beer on tap. The office just went through a big expansion so there’s plenty of room for new employees/throwing a football around.

The Opportunities

Even in dog years, Blue Acorn is still a pretty young company. We’ve been growing pretty fast these past few years, but now we’re looking for people to help improve our business. We need intelligent, personable, and passionate people to join us in our pursuit to not just build a company, but to build a team that takes pride in their work and delivers exceptional results to our clients.

Every employee receives a new computer with dual monitors, free parking, health, IRA, disability, competitive salaries, and access to training and mentoring on a variety of subject matter. All that stuff helps to keep us happy. The truth is, we all just like working at a place that appreciates us. If that interests you, fill out one of the forms below a job description and send us a letter declaring your love for eCommerce. Feel free to make it as steamy as you see fit because, as we said, we really love eCommerce.

Our Immediate Needs

Our need:

We’re seeking an online marketer with a red hot passion for onsite optimization. Think Ryan Gosling and Rachel McAdams in the rain type of romance. Well, not quite that passionate. We don’t need you getting romantically involved with your new laptop in the rain (they’re not waterproof).

Specifically, we need someone who knows how to use data, testing, and personalization to improve user experience and conversions for eCommerce sites. If hired, you’d collaborate with other members of our team – designers, developers, and analysts – to help our clients drive revenue gains.

So if you like the idea of playing a critical role in the decisions our clients make, and have a relentless drive for continuous improvement, then apply because you’ll probably be a great fit.

What you’ll do:

  • Blue Acorn is a results oriented company. As such, we need an experienced individual who can answer the question “How do I grow revenue?” In other words- we need an OG to hustle for that scrilla.
  • We’re all about conversions at Blue Acorn, the kind that turn window shoppers into customers. You’ll be tasked with creating and executing conversion testing strategies for brands, retailers, and catalogs (aka our clients).
  • At Blue Acorn – data geeks are gods. So have no doubt that collecting, analyzing, and acting on a variety of data inputs – from web analytics, to user behavior, demographic data, and more – will be an essential part of this role.
  • While you’ll be leading our conversion optimization efforts for our clients, we don’t ask any one person to handle the load on their own. You’ll be working alongside other members of the optimization team, as well as a talented group of designers and developers. In order for Blue Acorn to accomplish our goals, it requires everyone on the teams to work together and leverage our collective strengths.
  • Our clients expect us to proactively identify opportunities for improvement, and it is up to our optimization team to always be on the lookout for these opportunities. We need someone to be proactive in presenting those ideas and making a case for them.
  • We have a focus on measuring the impact of everything we do, and will rely on you to identify what should be measured, how it should be measured, and the goals that we’re shooting for. The feedback loop is an essential part of how we identify areas for improvement, so you’ll be responsible for defining and managing user testing campaigns are essential tools for us to collect this data.
  • At Blue Acorn, we pride ourselves on a culture of “continuous improvement” – as such, we’ll need to identify how we can improve the results we deliver to our clients, share with us how you personally can improve, and how the team can improve the relationships we have with our clients.

Things you know/have done:

  • You’ve successfully (and maybe unsuccessfully) helped companies improve their online presence by using the techniques, technologies, and methodologies around website optimization.
  • You’ve successfully answered the question “What do we test?”
  • There are numerous technologies out there that can be used to execute CRO testing – Optimizely, Google Content Experiments / Website Optimizer, Visual Website Optimizer, Adobe Test & Target, etc – we expect you to have used these tools to run tests of your own, and are familiar with the ins and outs of several of them.
  • We’ve never been shy about our love for Avinash Kaushik and Bryan Eisenberg – and we expect nothing less from you. Website optimization is a relatively new field with a lot to learn, and you should be familiar with the teachings of these, and other, sources of “optimization inspiration”
  • MUST be local to Charleston, SC area or be willing to relocate. We are NOT looking for outside companies or contractors – this is a full time position.

Things that will impress us:

  • Google Analytics Certification
  • Experience using full suite marketing optimization tools like Monetate
  • Experience in online marketing, SEO, PPC, SEM
  • eCommerce management experience
  • Copywriting / Writing / Blogging

What you do now:

Our need:

Are you an aspiring Magento Developer? If not, you should be. Did you know that Magento is the most widely used, fastest growing eCommerce platform in the Universe? We specialize in certifying PHP Web Developers with our in-house training program…The Incubator, run by two of the finest Magento dudes around, Greg Harvell and Thomas Slade.

We are seeking multiple experienced PHP Web Developers, who are passionate about developing, and have a strong interest in eCommerce. As a web developer you will possess the ability to produce clean, well-documented, efficient and standard-compliant code along with an eye toward performance optimization.

What you’ll do:

  • LAMP Web development using Object Oriented PHP with Zend best practices, primarily on the Magento Platform and yea, some javascript
  • Manage our client’s repositories using Git including feature branching, deploying, merging, etc. Cloning down a github project from your friend does not count.
  • Developing Custom Extensions to be released as third party add-ons

Things you know/have done:

  • Ability to use a computer without a gui. Yes, we do recommend developing on Linux and using the shell
  • Familiarity with version control specifically Git
  • Advanced understanding of MySQL/SQL
  • Excellent written and oral communication skills with teammates and clients
  • Ability to produce clean, well-documented, efficient, and standards-compliant code – with an eye towards performance optimization
  • In depth understanding of JavaScript including prototyping
  • Installing a jQuery plugin and then following a tutorial does not count and will never count
  • Development experience on PHP-based frameworks (eg. Zend Framework, Code Igniter, Expression Engine, etc)…installing wordpress plugins does not count and will never count…
  • Experience in team-based web development
  • Strong determination, and a superb team-ethic
  • MUST be local to Charleston, SC area or be willing to relocate. We are NOT looking for outside companies or contractors – this is a full time position.

Things that will impress us:

  • Systems Administration background, this does not mean installing a network for your grandmother
  • Contributing to or creating an open source project. Please include github link in your resume
  • eCommerce development experience (in particular Magento)
  • Written articles, tips, or tricks for the web development community
  • A love for learning and ability to perform
  • Never using Dreamweaver
  • Ability to quote Road House line-by-line

What you do now:

Our need:

Are you sick of freelance gigs for small retailers who don’t care about eCommerce? Do you want to work with large international brands that challenge you to be as invested in their work as they are? We’re looking for a UI/Frontend Developer who can put their earbuds in and knock out pixel-perfect sites with cross-browser functionality. That means everything must be developed identical to the mockups – only occasionally should you stray and incite our creative director to hang you from our rafters by your feet. The candidates we seek are also strong with principles of design & ux, as well as seasoned javascript developers.

What you’ll do

Your job will be developing the UI/Frontend of eCommerce & internal applications using strong DOM Markup, Object Oriented Javascript, CLI tools and CSS Pre-processors.

  • Apply up to date web development methods and use a solid understanding of good design principles.
  • Create pixel perfect visuals with cross browser compatibility (we’re talking IE here folks, let’s just get that out in the open.)
  • Develop frontend functionality and visuals using mockups, style guides and client requirements with Pixel Perfect Attention to Detail.
  • Use current CSS & HTML W3C standards, and develop with bandwidth optimization in mind. Everything should be W3C compliant and have stellar YSlow & PageSpeed scores.
  • Provide Estimates of Development time for UI/Frontend tasks.
  • Communicate with Agile Team Members and Functional Mentors to execute large, bug-free development tasks.
  • Technical design & planning of implementations

Things you know/have done

  • CSS
  • CSS Pre-processors (LESS, SASS)
  • HTML5
  • Object Oriented Javascript Development (your ability to download jQuery plugins should not be on your resume, sorry but that’s not javascript development.)
  • Adobe Creative Suite or Comparable
  • CLI Tools
  • Basic PHP
  • Git Version Control or comparable Version Control System
  • Responsive Development
  • Basic MySQL
  • You do not use something that rhymes with WreamDreaver for development. Seriously.

Things that will impress us

Our approach depends on our teams working together efficiently. You’ll need good communication skills and a willingness to take responsibility for errors.

  • Experience A/B Testing
  • Knowledge of Object Oriented PHP
  • Magento Frontend Certification
  • Magento Theme Development Experience
  • Strong Object Oriented Principles
  • A portfolio that does not contain pieces of themeforest’s catalog, that means you.
  • Quick Wit and Good Puns

Requirements for Application

  • Portfolio of relevant works. If you do not have a portfolio site, make one. If you want this job show us why.
  • We’re looking for experienced UI/Frontend Developers, please show us what qualifies you to do this job.

What you do now:

We’re looking for a creative problem solver and eCommerce expert to act as a strategic partner for clients as they seek the best opportunities for improving their eCommerce site’s performance via company goals. They’ll spend time identifying opportunities for Blue Acorn to provide value to the customer through project initiatives. They’ll also consult with Blue Acorn resources to create proposals for clients that are cost effective and successful. Excellent oral and written presentation skills are a must.

What you’ll do

  • High Value Consultation with Clients
  • Prioritize opportunities which represent biggest “bang for the buck” for clients.
  • Prioritize and Sell Successful Optimization Opportunities for Clients
  • Prioritize and Sell Optimization Opportunities for Clients
  • Understand the competitive landscape and identify areas for capacity building in BA Optimization.

Things you know/have done

  • Internet Marketing – Email
  • Internet Marketing – CPC
  • Internet Marketing – Product Feeds
  • Internet Marketing – SEO
  • Web Analytics
  • Conversion Rate Optimization
  • Merchandizing
  • Customer Lifecycle Development
  • eCommerce
  • User Experience Methodologies
  • Copywriting/Customer Psychology

Things that will impress us

  • A track record of success with a repeatable process for determining eCommerce priorities for mid-tier eCommerce retailers.
  • Mobile Marketing chops
  • Stories of “crazy ideas” that generated fantastic results.
  • Familiarity with all of the following: Amy Africa, Bryan Eisenberg, Danny Sullivan, Rand Fishkin, Peter Drucker and Eric Ries
  • A published dissertation on “N armed bandit methodologies”
  • Compromising pictures of Justin Cutroni (Vegas doesn’t count)

What you do now

Our need:

A Solutions Engineer works with a crazy variety of companies to build the foundation for their eCommerce solution. They translate requirements into real hours to give our clients an accurate look at the cost of their project.

As such, the Solutions Engineer is in charge of setting expectations. It’s easy to sign clients when you promise them the world for next to nothing. It takes patience and an attention to detail to investigate a requirement throughly, until you can be absolutely sure you have estimated the hours accurately. The more technical knowledge you have, the easier it is.

It’s not just about determining how many hours are needed to fulfill a requirement. If there is a ready-made solution that already exists, the client shouldn’t have to shell out cash to re-invent the wheel. The only way to prevent this is to educate yourself on integrations as they come out.

Lastly, you have to have patience. Clients don’t always have the know-how to articulate what they want in a technical way. You’ll have to work with them and you may even have to fill in the blanks yourself when called upon.

What you’ll do:

You will report to the Director of Sales & Marketing, with your primary involvement being a part of the sales process. Your goal is to thoroughly understand our clients’ needs and translate them into solutions for us to deliver. Specifically:

  • Starting a relationship with clear expectations is a critical component of building a successful relationship. Therefore, we’ll need you to be very thorough in gathering requirements and asking the “right questions” to expose any gray areas in the scope.
  • With a clearly defined scope, come accurate estimates and timelines. You’ll need to gather the functional requirements from the client and turn them into technical requirements with input from the delivery team to ensure accuracy.
  • At the end of the day, many of our solutions involve selling complex software, and as such, you will need to walk prospective clients through demonstrations of this software, as well as training them on how to use it.

Things you know/have done:

  • You have deep experience working in a technical environment and are comfortable discussing technical concepts with both development resources as well as executives.
  • An attention to detail is something we value here greatly, so your prior work should be meticulous, thorough, and well presented. For example, you should have noticed that the first bullet in this list does not end in a punctuation mark, while the others do.
  • You’ve played the role of analyst between business owners and developers, and you are capable of translating information clearly between them (no, not like the guy in “Office Space”).

Things that will impress us:

  • We deal exclusively in the eCommerce space, so if you’ve played in this backyard before, that experience would be beneficial.
  • Any experience in project management and an understanding of the SDLC would be helpful for you to understand how our team operates.
  • If you’ve ever been the “go to” expert for a particular piece of software because you’ll need to understand our solutions inside and out, so previous experience accomplishing that will be a big plus.

What you do now:

Our need:

We’re looking for a passionate, ambitious person with strong experience in selling services. This Sales Executive will aggressively prospect and source new leads. Email marketing, cold-calling, networking, creating lists, finding decision makers and introducing them to Blue Acorn’s services just to name a few. They need to be shamelessly persistent. You’ll have lots of doors slam in your face. Need to find creative ways to introduce Blue Acorn to new businesses.

Finally, the Sales Executive should be able to consult. Throughout the sales process, the Sales Executive listens to their challenges, understands their business, and works with the Solution’s Engineer to come up with a diagnosis and prescription. They use the insight they gain to create personalized presentations, proposals and solutions that demonstrate a strong understanding of the client’s business.

What you’ll do:

  • Become the go to resource for any eCommerce questions, ideas or industry talk
  • Communicate with potential clients frequently
  • Create and present proposals for opportunities
  • Close deals and only accept losses outside of our control
  • Maintain the sales pipeline with accurate depictions on types of opportunities, close probabilities, and close dates for proper resource planning by our operations team
  • Present status updates and projections on the sales pipeline.
  • Work with Solutions Engineer to quote prices, scope the opportunity and deliver proposals.
  • Work with Marketing Manager to make sure the proper leads are flowing in
  • Work with Content Manager to make sure sales collateral meets client requirements
  • Work with Director of Sales and Marketing to make sure standards and goals are being met
  • Maintain a CRM with a rich profile of Merchant Data on Salesforce
  • Intuit customer needs and behavior
  • Deliver consistently good results

Things you know/have done:

  • Microsoft Office (Word, Powerpoint, Excel), Google Documents, Adobe Indesign
  • Experience maintaining a rich profile of Merchant Data on Salesforce
  • Experience answering phone inquiries and emails.
  • Email marketing
  • Cold calling
  • Experience selling services
  • Excellent verbal skills.

Things that will impress us:

  • A cover letter that blows us away.
  • A story about going from cold call to contract.
  • Knowledge of conversion optimization.
  • eCommerce experience
  • Your name is Emily

What you do now:

Our need:

Are you a Magento Certified Developer looking for a challenge? As a DevOps Engineer, you would join some of our most elite developers in solving complex problems and delivering high quality products within tight deadlines. DevOps Engineers have a broad selection of tools at their disposal, but none of them are more valuable than a deep knowledge of Magento. If you have a knack for unconventional approaches to complex problems, and you eat stress with your cheerios in the morning, then this might be the job for you.

What you’ll do:

  • Production support including bug triage, diagnosis, and resolution.
  • Release management including version control (Git) and deployments.
  • Quality control including code reviews and static diagnostics (Jenkins).
  • Infrastructure support including IT, internal development initiatives.
  • Provide technical leadership and consultation to the appropriate internal departments.
  • Passion for identifying and creating quality of life improvements for development teams while constantly striving for automation.
  • Risk identification, mitigation, and escalation.
  • Complete tasks within expectations set by your team and managers.
  • Participate in on call rotation during weekends as defined by schedule.
  • Set up and maintain application environments.
  • Respond in a timely manner to critical client issues.
  • Define, analyze, improve, and help implement technical standards.
  • Contribute to maintaining a positive work environment.
  • Engage in productive, solutions-oriented discussions and escalate issues while respecting other’s viewpoints.
  • Continuously improve your craft and share knowledge with others.
  • Adhere and contribute to best practices.

Things you know/have done:

  • Magento Development & Administration
  • LAMP Development Stack (Linux, Apache or Nginx, MySQL, PHP, Git)
  • Systems Administration
  • Monitoring Systems (nagios, New Relic)
  • Agile development methods
  • Knowledge of commonly used Magento 3rd party extensions
  • Magento application performance optimization
  • HTML and CSS
  • Object-oriented JavaScript

Things that will impress us:

  • Systems Administration/server background experience
  • Team Leadership
  • Mobile Application Development
  • Prior DevOps experience
  • Experience at another Magento Agency
  • Written articles, tips, or tricks for the web development community
  • AWS experience
  • Automation of all things
  • Unit testing and/or continuous integration
  • Quoting Walker Texas Ranger in code comments
  • A love for learning

What you do now

Our need:

Today, we are looking for the greatest employee ever. Your mission will be to ensure that Blue Acorn’s development work meets client expectations… Clients like SPECK, REBECCA MINKOFF, NRA, TURNER BROADCASTING, and CHROME BAGS just to name a few. If you think you have the moxie to fill this position, then we invite you to apply.

We consider this a mid level position and ideal for someone looking to continue to learn and work in a fast-paced environment with our team of developers. A good candidate will exhibit an aptitude for grasping technical concepts, possess exceptional, logic-based problem solving and troubleshooting, and the ability to communicate effectively. We’re looking for a logical thinking technical resource to test internal development deliverables before they reach the client. If you are also an amazing human being, that also helps.

What you will do

  • Creation of bug reports, and ensure bugs are properly documented and resolved
  • Creating, running, and presenting manual and automation test plans to ensure development meets the needs of the client in the highest possible quality
  • Contribute to the company knowledge base, and grow the QA process to the next level of success
  • Perform load testing and site performance monitoring for various client needs and expectations
  • Automation of repetitive web testing activities to increase productivity and thoroughness of testing (ex. Selenium, Watir, etc.)
  • Troubleshooting software errors identify potential causes through logic-based procedures
  • Evaluating possible solutions to solve functional needs and presenting various options to product owners and clients
  • Assist clients with understanding the features and functionality of eCommerce website administration, including managing various customer and product data
  • Be a strong source of communication with developers on client needs and expectations on applications under development
  • Coordinating and maintaining multiple test environments
  • Working with multiple clients and projects concurrently.

Things you know/have done:

  • Generated test plans, product specifications, feature requirements, or acceptance criteria for any type of product
  • Ability to logically think through problems
  • Strong understanding of web technologies, websites, and web-based software
  • The ability to grasp complex functional requests from clients and break them down into possible technical solutions
  • Resourceful at using KBs, forums, and websites to investigate issues and problems
  • Effective writing and communication skills and the ability to clearly communicate details to both technical and non-technical people
  • We are NOT looking for outside companies or contractors – this is a full time position.

Things that will impress us:

  • Experience using version control systems such as Subversion or Git, which will help with developing automated tests, maintaining test environments, troubleshooting problems, and communicating with development team.
  • An IQ of 360
  • The ability to communicate telepathically

What you do now:

Our need:

Time is a valuable thing and nothing wastes time at an agency like poorly defined requirements. Since we hate wasting time, we’re hiring a Web Business Analyst. This person will cut down on frequent changes, additions and clarifications to requirements documentation, they’ll get requirements approved on the first pass, and they’ll eliminate rework related to ambiguous, inaccurate and missing requirements. To do that, they’ll need experience in Magento, defining requirements, and of course business analysis for the web.

What you’ll do

  • Analyze and define requirements for Magento implementations and feature requests, and conversion tests
  • Create and upkeep eCommerce website documents
  • Research specific tasks and client strategy for eCommerce optimization
  • Help clients implement cost effective solutions on their eCommerce website
  • Collect and analyze data, then present back with a new perspective and course of action
  • Outline development and optimization tasks and deliverables
  • Calculate expected ROI on potential eCommerce website features

Things you know/have done

  • Magento expertise (MCSS, 3rd party extensions, development, and performance optimization)
  • Defined requirements for new implementations, ongoing development, and optimization
  • Business Analysis (BABOK)
  • Business Case Development
  • Cost/Benefit Analysis Techniques
  • eCommerce Conversion Optimization
  • Google Analytics
  • Modeling Techniques and Methods
  • System Engineering Concepts

Things that will impress us

  • Client-side eCommerce experience
  • eCommerce QA Testing
  • Project Management (PMBOK)
  • Usability and Information Architecture
  • Agile Methodologies
  • AtTask
  • My SQL, PHP, HTML, CSS and Javascript

What you do now

Our need:

DevOps, located inside our headquarters in Charleston, proactively monitors our client’s sites for issues and fixes them before they severely impact revenue. To improve the speed in which these issues are resolved, we’re looking for a traffic coordinator to prioritize, manage, and see these issues through to resolution. A number of different support requests come through the wire, priorities constantly shuffle, and most work is unplanned. Defending our clients’ sites from revenue impacting issues will take an organized, knowledgeable individual.

What you’ll do

  • Manage DevOps requests from submission to completion; mainly Magento or server related
  • Perform initial triage and replication of eCommerce website production problems
  • Manage request priority, status, and progress updates for critical issues and innovation
  • Manage request assignment and budgets
  • Manage request communication with necessary resources; clients and internally
  • Make sure requests stay on track
  • Ensure team/client needs are met
  • Listen to and follow up on client concerns; page load, failed transactions, server issues, etc.
  • Plan and organize work to meet SLAs
  • Create BRDs for feature requests and in-house innovation projects
  • Coordinate, oversee and route requests for Magento eCommerce websites

Things you know/have done

  • Client facing skills
  • Magento Administration, Development Performance Optimization, 3rd party extensions
  • Project Management (PMBOK)
  • Systems engineering Concepts

Things that will impress us

  • Agile / Kanban Methodologies
  • AtTask
  • eCommerce Optimization
  • eCommerce QA Testing
  • Google Analytics
  • MySQL, PHP, HTML, CSS, Javascript
  • Usability and Information Architecture
  • Git
  • Linux

What you do now

Technical Account Managers (TAMs) are the client facing members of a cross-functional team. They wake up every day with a battle face on, ready to fight the good fight for our clients. They manage relationships with new and ongoing clients and define tasks and requirements for their agile team to deliver. The clients they interface with are sophisticated, mid-tier brands and retailers with complex requirements.

A great TAM could be described as having superb communication skills, can handle stressful situations like a seasoned pro, is constantly looking to expand their knowledge and skill set, all while keeping their agile team busy with properly defined and scoped tasks for the short and long term client future.

What you’ll do

  • Manage eCommerce website projects and Magento/Optimizely accounts
  • Make data driven decisions
  • Solve Client’s challenges
  • Determine how assigned projects impact other projects or business areas
  • Be an advocate for clients
  • Handle client requests efficiently
  • Plan and organize work within sprints (release planning, pre-planning, & sprint planning)
  • Deliver estimates quickly
  • Manage and contribute to BRD and estimate creation
  • Plan work for agile team between Magento implementations and feature requests, and conversion testing
  • Manage client expectations (especially during Requirements gathering & UAT)
  • Train clients on Magento
  • Manage Client budget
  • Create + upkeep eCommerce website documents
  • Handle activities within Magento per Client request

Things you know/have done

  • Client / Account Management
  • Communication
  • AtTask
  • Client-side eCommerce experience
  • Goal Oriented
  • Leadership
  • Presentation Skills
  • Project Management (PMBOK)
  • Magento Development
  • Magento (MCSS)
  • Usability and Information Architecture

Things that will impress us

  • Agile Methodologies
  • Business Analysis (BABOK)
  • eCommerce Conversion Optimization
  • eCommerce QA Testing
  • Google Analytics
  • Magento Performance Optimization
  • Magento 3rd Party Extensions
  • MySQL, PHP, HTML, CSS, and Javascript

What you do now

Our need

Are you a research junkie? An analytics aficionado? A passionate student of eCommerce? How would you like to work for a premier eCommerce agency? We need an experienced individual to create and carry out usability, information architecture, user flows, content, and branding research. But it’s not just about burying your head in research. You’ll need to translate and organize research into UX design/architecture recommendations. It will take an excellent communicator (and collaborator) to present best practice and data-driven UX recommendations to members of our team and our clients. This job is about more than fulfilling daily obligations. We want someone who will proactively take us to the next level of quality, quantity, and diversity of research.

What you’ll do:

  • Use data collected during UX research to create usability, information architecture, user flows, sitemap diagrams and other UX artifacts.
  • Interpret data and provide analysis to document and support client business goals, site KPIs and user assumptions.
  • Facilitate and document UX workshops and meetings with internal and external stakeholders.
  • Conduct UX research and analysis and provide analysis and actionable UX recommendations and artifacts.
  • Work with Creative Director and UX Designers to ensure UX solutions are based on industry best-practices and data.
  • Serve as the subject matter expert on User Research; stay abreast of industry best practices and new opportunities, especially related to eCommerce, and constantly refine our processes to ensure that we are taking advantage of the best features of the solutions we use.
  • Work as facilitator between UX and Conversion Consultants to ensure the User Experience is maintained across conversion testing and design initiatives.
  • Work with UX Designers to conduct applicable pre-launch user testing to ensure implemented designs meet user needs.

Things you know/have done:

  • GAIQ
  • User Experience Research Documentation
  • Usability Testing
  • Information Architecture
  • Data-driven Design Processes
  • UX Best Practices
  • Survey Design
  • Customer Research
  • Market Research

Things that will impress us:

  • Universal Analytics
  • Knowledge of Analytics Tools, their strengths/weaknesses and price points
  • Understanding of Magento and eCommerce platforms
  • The ability to rap “Gangsta’s Paradise” as well as our HR Director.

What you do now: