Careers

What It’s Like To Work Here…

The People

Our CEO is Kevin, a squirrelly fellow with a mad obsession for eCommerce. The doctors have actually called it a rare type of neurosis, but we feel the benefit outweighs the danger. When he’s not busting chops, he’s pretty funny. Actually, he’s pretty funny when he’s busting chops, too.

Our COO, Toby, will be your other boss. Think of him as your commander. He’s probably the nicest guy in the office. That said, I heard he once killed a guy in a duel. So, uh, don’t cross him.

Everyone is pretty cool. The office is built around positive and passionate conversation. The people love learning almost as much as they love squabbling about the latest eCommerce developments. I guess that makes us all eCommerce dorks.

The Place

The office is in Charleston, SC., one of the nicest cities on the East Coast. The weather’s awesome, there are a ton of amazing restaurants, everyone is really good-looking, and almost every building is a pastel-colored, historical treasure. The city has been ranked by Forbes as a “Best Place to Look for a Job” and as one of the “World’s Smartest Cities” in terms of strong economic infrastructure. Two years in a row, it was ranked #1 on the America’s Favorite Cities list and last year was ranked #1 for Most Attractive People in America by Travel and Leisure magazine (mostly thanks to the people who work at Blue Acorn). If you’re still not convinced that it’s a pretty cool city, you can find more accolades here.

The office itself is on the north side of town, right next to Hampton Park and a few miles from the beach. We’ve got a little patio, a kitchen, a lounge, and a kegerator where we keep quality beer on tap. The office just went through a big expansion so there’s plenty of room for new employees/throwing a football around.

The Opportunities

Even in dog years, Blue Acorn is still a pretty young company. We’ve been growing pretty fast these past few years, but now we’re looking for people to help improve our business. We need intelligent, personable, and passionate people to join us in our pursuit to not just build a company, but to build a team that takes pride in their work and delivers exceptional results to our clients.

Every employee receives a new computer with dual monitors, free parking, health, IRA, disability, competitive salaries, and access to training and mentoring on a variety of subject matter. All that stuff helps to keep us happy. The truth is, we all just like working at a place that appreciates us. If that interests you, fill out one of the forms below a job description and send us a letter declaring your love for eCommerce. Feel free to make it as steamy as you see fit because, as we said, we really love eCommerce.

Our Immediate Needs

Leadership means seeing over the next hill while keeping your feet on the ground. It means coming up with a long term strategy and keeping your team focused on the daily tasks that carry you onwards and upwards. The leadership required for this position is no different. Our development standards keep getting higher and we need someone to help the team navigate the terrain. Development, delivery and support for all of our web development related activities will fall on your shoulders.

Besides defining and developing technical best practices, you’ll have to make sure our team adheres to strategic directions and standards. The environment you build will have to encourage technical innovation.

What you’ll do:

  • Manage technical assets for the long term
  • Establish the long-term department strategy, and supporting business metrics for success.
  • Come up with a long term strategy and making results happen
  • Lead the web development department(s), ensuring good communication of company and department strategy and development of best practices within the development area.
  • Make sure dev department understands and follows your strategy and best practices
  • Manage root cause analysis of internal pain points and driving process change and engineering solutions.
  • Help the team finding opportunities in the problems they face and using those opportunities to improve the process and engineer better solutions
  • Ensure we hire and develop the best employees.

Things you know/have done

  • Budget management experience
  • Technical management and supervisory experience
  • Technology leadership experience at a senior level, including: Process automation, Systems integration, Release management, and Scalable & redundant systems
  • Linux, Apache, MySQL, PHP, Git (BA Development Stack)
  • Quantitative and analytical skills
  • Scrum / Agile Process
  • AtTask

Things that will impress us
  • Magento Development & Administration
  • 4+ years experience managing a multi-functional web development department in a fast paced environment with a strong focus on strategy, financial management and people management
  • 2+ years experience managing development teams for high-volume eCommerce sites
  • Technical degree and ITIL Foundations qualification

What you do now:

Our need:

Are you an aspiring Magento Developer? If not, you should be. Did you know that Magento is the most widely used, fastest growing eCommerce platform in the Universe? We specialize in certifying PHP Web Developers with our in-house training program…The Incubator, run by one of the world’s leading Magento experts, Ben Marks. We are seeking multiple experienced PHP Web Developers, who are passionate about developing, and have a strong interest in eCommerce. As a web developer you will possess the ability to produce clean, well-documented, efficient and standard-compliant code along with an eye toward performance optimization.

What you’ll do:

  • Improve and define our development methodologies, processes, and systems
  • Manage our Git repositories and methodologies
  • Web development in PHP/JavaScript/MySQL/XHTML
  • Customizing eCommerce platforms for custom functionality and integrations with 3rd party software
  • Developing Custom Extensions to be released as third party add-ons
  • Performance Optimization (server, client, and db)

Things you know/have done:

  • Experience in team-based web development
  • Strong determination, and a superb team-ethic
  • Strong understanding of object oriented MVC web development
  • Familiarity with version control (Git)
  • Advanced MySQL/SQL querying and db administration
  • Excellent written and oral communication skills with teammates and clients
  • Ability to produce clean, well-documented, efficient, and standards-compliant code – with an eye towards performance optimization
  • AJAX
  • Development experience on PHP-based frameworks (eg. Code Igniter, Expression Engine, etc)
  • Expertise with the ZendFramework and web services integration
  • Adherence to web design accessibility standards and cross-browser compatibility
  • MUST be local to Charleston, SC area or be willing to relocate. We are NOT looking for outside companies or contractors – this is a full time position.

Things that will impress us:

  • Systems Administration background
  • .NET development experience
  • Mobile Application Development
  • eCommerce development experience (in particular Magento)
  • Written articles, tips, or tricks for the web development community
  • A love for learning

What you do now:

Our need:

Blue Acorn, an Inc. 500 company, is offering an outstanding opportunity for an experienced, talented senior web designer. The position is full time in our Charleston Office, within our optimization team. As a senior web designer, you’ll work closely with our Creative Director to translate creative direction into persuasive, effective designs and layouts for many well known, national brands. Exposure to these large brands and our data driven approach will help you grow your experience and abilities.

What you’ll do:

  • Collaborate with Usability and Optimization Specialists and UI Team
  • Apply a brand’s look and feel across products and platforms
  • Design new features from scratch, while helping to identify areas of improvement within existing features
  • Present design concepts
  • Create wireframes and prototypes and provide clear, thorough design specs
  • Remain current on creative trends in our industry as well as the latest techniques/technologies that help drive cutting-edge creative
  • At Blue Acorn, we pride ourselves on a culture of “continuous improvement” – as such, we’ll need to identify how we can improve the results we deliver to our clients, share with us how you personally can improve, and how the team can improve the relationships we have with our clients.

Things you know/have done:

  • 8+ years of UX/UI web design experience. A portfolio that shines.
  • Knowledge of Responsive and mobile optimized web design
  • Conducted user testing
  • Deep understanding of user experience best practices
  • Expertise with hand-coded HTML5 and CSS
  • Adobe Creative Suite: Photoshop, Illustrator and InDesign
  • Print design
  • Technical understanding of Agile development environment
  • MUST be local to Charleston, SC area or be willing to relocate. We are NOT looking for outside companies or contractors – this is a full time position.

Things that will impress us:

  • Motion design experience
  • eCommerce knowledge
  • Public speaking experience presenting Design Concepts
  • SASS
  • PHP
  • Javascript
  • You ate a whole wheel of cheese

FYI: Our philosophy is work hard/play hard … and we do!! We play darts, poker’ giant jenga, kickball, etc. We also give back to our community by volunteering two days per year! What are you waiting for? Come join us!

What you do now:

Recently, DevOps at Blue Acorn turned one. After 365 days, we have a framework in place and a number of talented developers leading each other. Now the time has come for someone to take the reigns and bring our team to the next level. That’s why we’re hiring a Director of DevOps.

The Director of DevOps is responsible for the overall profitability and operation of the DevOps Team. S/he holds ultimate authority over and accountability for the team’s operation and performance and reports directly to senior management.

What you’ll do

  • Manage the team’s execution of internal and external deliverables
  • Improve team performance along the axes of Quality, Schedule, Budget.
  • Manage the lifecycle of DevOps products and services
  • Ensure team members are well-supported, mentored and managed.

What you know/have done

  • Budget management experience
  • Technical management and supervisory experience
  • Technology leadership experience at a senior level, including: Release management, alerting & monitoring, scalable & redundant systems
  • Magento Development & Administration
  • BA Development Stack (Linux, Apache, MySQL, PHP, Git)
  • Knowledge of BA SOP
  • Scrum / Agile Process
  • AtTask
  • Experience supporting a development team in a production environment

What will impress us:

  • 2+ years of DevOps system administration experience
  • Technical degree and ITIL Foundations qualification
  • Startup experience

What you do now

Our need:

We’re seeking an online marketer with a red hot passion for onsite optimization. Think Ryan Gosling and Rachel McAdams in the rain type of romance. Well, not quite that passionate. We don’t need you getting romantically involved with your new laptop in the rain (they’re not waterproof).

Specifically, we need someone who knows how to use data, testing, and personalization to improve user experience and conversions for eCommerce sites. If hired, you’d collaborate with other members of our team – designers, developers, and analysts – to help our clients drive revenue gains.

So if you like the idea of playing a critical role in the decisions our clients make, and have a relentless drive for continuous improvement, then apply because you’ll probably be a great fit.

What you’ll do:

  • Blue Acorn is a results oriented company. As such, we need an experienced individual who can answer the question “How do I grow revenue?” In other words- we need an OG to hustle for that scrilla.
  • We’re all about conversions at Blue Acorn, the kind that turn window shoppers into customers. You’ll be tasked with creating and executing conversion testing strategies for brands, retailers, and catalogs (aka our clients).
  • At Blue Acorn – data geeks are gods. So have no doubt that collecting, analyzing, and acting on a variety of data inputs – from web analytics, to user behavior, demographic data, and more – will be an essential part of this role.
  • While you’ll be leading our conversion optimization efforts for our clients, we don’t ask any one person to handle the load on their own. You’ll be working alongside other members of the optimization team, as well as a talented group of designers and developers. In order for Blue Acorn to accomplish our goals, it requires everyone on the teams to work together and leverage our collective strengths.
  • Our clients expect us to proactively identify opportunities for improvement, and it is up to our optimization team to always be on the lookout for these opportunities. We need someone to be proactive in presenting those ideas and making a case for them.
  • We have a focus on measuring the impact of everything we do, and will rely on you to identify what should be measured, how it should be measured, and the goals that we’re shooting for. The feedback loop is an essential part of how we identify areas for improvement, so you’ll be responsible for defining and managing user testing campaigns are essential tools for us to collect this data.
  • At Blue Acorn, we pride ourselves on a culture of “continuous improvement” – as such, we’ll need to identify how we can improve the results we deliver to our clients, share with us how you personally can improve, and how the team can improve the relationships we have with our clients.

Things you know/have done:

  • You’ve successfully (and maybe unsuccessfully) helped companies improve their online presence by using the techniques, technologies, and methodologies around website optimization.
  • You’ve successfully answered the question “What do we test?”
  • There are numerous technologies out there that can be used to execute CRO testing – Optimizely, Google Content Experiments / Website Optimizer, Visual Website Optimizer, Adobe Test & Target, etc – we expect you to have used these tools to run tests of your own, and are familiar with the ins and outs of several of them.
  • We’ve never been shy about our love for Avinash Kaushik and Bryan Eisenberg – and we expect nothing less from you. Website optimization is a relatively new field with a lot to learn, and you should be familiar with the teachings of these, and other, sources of “optimization inspiration”
  • MUST be local to Charleston, SC area or be willing to relocate. We are NOT looking for outside companies or contractors – this is a full time position.

Things that will impress us:

  • Google Analytics Certification
  • Experience using full suite marketing optimization tools like Monetate
  • Experience in online marketing, SEO, PPC, SEM
  • eCommerce management experience
  • Copywriting / Writing / Blogging
  • a story about surviving a tornado or saving a schoolbus from a train
  • A pilots licence (and access to a seaplane if possible)

What you do now:

Our need:

Do people refer to you as a CSS ninja? Are you tired of working with small retailers who don’t care about eCommerce? Do you want to work with large international brands who allow you to be as invested in the work as they are?

We’re looking for a UI/UX developer who can put their earbuds in and knock out pixel-perfect sites with cross-browser functionality. That means everything must be developed identical to mockups- only occasionally should you stray and incite our creative director to hang you from the rafters by your feet. Of course, it’s by these trial and errors that we hope you’ll learn to work smarter- that and tremendous amounts of reading.

What you’ll do

Your job will be developing the UI of eCommerce & internal applications using strong DOM Markup, Object Oriented JavaScript, and CSS.

  • Apply up to date web development methods and use a solid understand of good design principles.
  • Create pixel perfect visuals and cross browser compatibility.
  • Develop front end functionality and visuals using mockups and client requirements with Pixel Perfect Attention to Detail
  • Use current CSS & HTML W3C standards, and develop with bandwidth optimization in mind. Everything should be W3C compliant and with stellar YSlow & Pagespeed Scores.
  • Quote theme development.
  • Communicate with Agile Team Members to execute large, bug-free development tasks
  • Technical design & implementation

Things you know/have done

  • CSS
  • CSS Pre-processor (LESS, SASS)
  • HTML5
  • JavaScript (bonus for Prototype.js users)
  • Adobe Creative Suite or Comparable
  • CLI

Things that will impress us

Our approach depends on our teams working together efficiently. You’ll need good communication skills and a willingness to take responsibility for errors.

  • PHP
  • Magento Frontend Certification
  • Magento Theme Development Knowledge
  • Principles of Design
  • Git Version Control
  • MySQL
  • OO Principles
  • Responsive Development
  • Mobile Development
  • Superior swordsmanship

What you do now:

General Manager – Agile Team

Our need:

At Blue Acorn, we are fortunate to have three cross-functional, agile teams, all capable of delivering eCommerce sites from start to finish. Technical account managers, QA specialists, frontend and backend developers, and architects use their combined talent to deliver amazing results to our clients.

Blue Acorn is looking for an extraordinary person to lead our newest teams, and so be responsible for raising their level of performance. It will take a great natural leader to rally a team every day. The person we hire will also need to possesses a highly advanced knowledge of the eCommerce industry, as well as an a strong understanding of the software development lifecycle. Experience developing and shipping high quality software on time and on budget will be a strong advantage to you in this position.

Additionally, experience in several different areas of the eCommerce industry will prepare you to deliver our comprehensive services. You won’t need to be an expert in every area, but you will need the ability to communicate on a strong technical level with your team. You’ll also need to have enough knowledge to know when there is an opportunity for a client and the business prowess to propose such opportunities.

What you’ll do:

If you are the one we’re looking for, you’ll be expected to improve your team in the following areas

  • Maximize team resource utilization by making the team more effective
  • Exceed business objectives and goals (measured by the team’s overall client satisfaction & profitability
  • Continuously boost team performance on KPIs such as quality, timelines and budgets

You’ll step into a well-established, 40+ person organization with a widely recognized brand in the eCommerce space. We’re passionate about our clients, and we are committed to delivering them results. Your primary tasks will be as follows:

  • Lead a cross-functional team
  • Oversee project and client management
  • Manage cross-team collaboration (specifically related to our DevOps and Optimization Teams)
  • Make even the most challenging clients happy while meeting team goals.
  • Work with your team, functional managers, and other teams within company guidelines for the continuous improvement of the whole company.
  • Nip small problems in the bud and handle larger conflicts when they arise.
  • Understand the goals of the team and develop strategies for achieving those goals without close supervision of a manager.
  • Answer the questions of clients and team members.
  • Calmly handle all issues that arise throughout the course of any given day, and be able to differentiate between issues that can be solved locally, and those that need to be brought to a higher level of discussion.

Things you know/have done:

  • 1-3 Years Management Experience with P&L responsibility
  • Magento Administration
  • Project Management
  • Client Management
  • Agile Processes & Practices
  • 2-4 years of eCommerce Experience (ideally on both the client and agency side)

Things that will impress us:

  • Financial Analysis & Budgeting
  • eCommerce Optimization
  • Experience managing a business unit in a matrix organization
  • Google Adwords and Analytics Certifications
  • PMI Certification

What you do now:

Our need:

Web Project Managers (or Product Owners [PO] in agile terms) are the client facing members of a cross-functional team. They wake up everyday with a battle face on, ready to fight the good fight for our clients. They manage relationships with new and ongoing clients and define tasks and requirements for their agile team to deliver. The clients they interface with are sophisticated, mid-tier brands and retailers with complex requirements.

A great Web Project Manager could be described as having superb communication skills, able handle stressful situations like a seasoned pro, constantly looking to expand their knowledge and skill set, all while keeping their agile team busy with properly defined and scoped tasks for the short and long term client future.

Most of the deliverables consist of technical custom functionality, site maintenance and onsite optimization services. If I knew what that meant, I would be doing it myself, not writing job descriptions. I can say, however, that knowing everything within each of those categories and what is required to make them happen would be a good start for anyone looking to have this job – i.e. a well rounded, technical background is important to ensure success.

What you’ll do:

As a Web Project Manager, you’ll work on an agile team of 7-9 cross-functional people, alongside PHP and UI/UX developers, a QA Specialist and a Systems Architect. You’ll also regularly work with members of our design, optimization and DevOps teams. That requires a rounded approach to communicating with different personalities. You will be focused on growing our relationships with a handful of specific clients (typically between 5 and 8) through a results-oriented approach. Your mission is to maintain happy and healthy clients by delivering on expectations, while maintaining a high degree of communication. As part of this job, you’ll be:

  • Managing ongoing client relationships as a direct point of contact
  • Coordinating with clients on prioritizing needs against goals and manage expectations to deliver timely results
  • Working in an agile, fast-paced, and team environment
  • Negotiating with clients and the internal team on budgets and estimates
  • Needing a “GSD” attitude. You’ll be managing lots of concurrent initiatives and the ability to strategize is important, but more important is the ability to execute
  • Overseeing multiple project plans simultaneously with timelines, resources, roles, and responsibilities
  • Overseeing the accuracy and quality of client deliverables before a product is delivered to the client
  • Understanding and gathering functional requirements for feature requests
  • Obtaining input from subject-matter experts
  • Working closely with our internal DevOps, Design, and Optimization teams in managing our service deliverables
  • Assisting clients with software training, eCommerce application configuration and usage
  • Maintaining a high level of understanding of web standards and trends
  • Knowledgeable of industry standards and changes in technologies
  • Able to understanding usability and information architecture at a high-level.

Things you know/have done:

  • Proficiency in Project Management
  • Proficiency in requirements gathering and documentation
  • Familiarity with eCommerce
  • Worked with a development team
  • Impressive client-facing skills
  • An understanding of MySQL, PHP, HTML, CSS and JavaScript
  • MUST be local to Charleston, SC area or be willing to relocate. We are NOT looking for outside companies or contractors – this is a full-time position.

Things that will impress us:

  • Advising clients on recommended solutions, best practices, and aligning services with their needs
  • Proactively identifying opportunities for clients in achieving goals through additional services, tools, or 3rd party solutions
  • Experience with scrum methodology and an agile team structure
  • Experience with Magento
  • Experience with Google Analytics
  • Experience with AtTask
  • Knowledge of commonly used Magento 3rd party extensions to recommend solutions to clients

What you do now:

Don’t be confused. Yes, we’re an eCommerce agency that offers SEO and PPC services for our clients, but this position is for OUR marketing team. In other words, Blue Acorn has got a sick reputation and we need another hand on deck to spread the word.

Mostly, this person will help create content and handle relationships. Content will include press release, blog posts, newsletters, and social media. Relationships include our clients and our industry partners at every level of their organization. Obviously, this kind of work will require killer communication skills- both written and spoken.

So if you’re a personable individual with an eye for detail and a nose drawn towards the grindstone, and if you write and talk good, consider applying.

What you’ll do:

  • Build our rep with case studies, press releases, and blog posts
  • Manage client and partner conversations
  • Research and apply for awards
  • Maintain a consistent social media presence
  • Craft email campaigns for prospects
  • Write newsletters for clients and partners
  • Update content in InDesign
  • Update website

Things you know/have done

  • Supported events
  • Written press releases
  • Written blog posts
  • Kept up with eCommerce and digital marketing trends
  • Managed social media accounts
  • Created power point presentations
  • Organized, managed, and worked with Google Drive
  • Worked with InDesign
  • Built out client partner profiles
  • Measured impact of and prioritized marketing initiatives with reporting tools
  • Managed website enhancements with project management software

Things that will impress us
  • Experience writing case studies
  • Knowledge of Magento and/or other eCommerce platforms

What you do now: