Looking forward to discussing things further with you guys and potentially working together.

_Thatcher Michelsen President We Unite Data, Inc - http://www.WuData.com

The accounting inventory managment side of there system is not bad and has some nice functions and features that allow us to operate our business more efficiently.

With that said the reason why we purchased Everest was we wanted and all in one solution. Eccommerce is where there company completley fails. We spent hundreds of hours and nearly 100k designing and building our website using Everest Ecommerce and it was all for nothing. First off there ecommerce is very hard to work with and customize. We were spending lots of money trying to get the look and feel we wanted but there system is very limited. We finally after 8 months got to the point of launching only to find out there shopping cart does not calculate shipping. We contacted Everest and we were told it was a bug in the system. It took everest 2 months to give us an anwser but as far as I know they never fixed the problem. We were also told by another customer of Everest’s that they had the same issue. Could you imagine having your website down for 2 months becasue of a bug? There were many other bugs in the system that I will not go into detail about. We decided to stay on Yahoo store until we could figure out another solution. Basically if you have a real business to run do not use Everest eccomerce. I am currently trying to get a refund on on the ecommerce add on and there CRM studio add on which does not work at all.

Finally I get to the worst part of Everest’s business….there support and customer service. We used to use a Var to help with the installation and technical and bug problems we had with Everest but from his word Everest forced him out of the business by courting his clients to sign on with them directly for service agreements. After our Var Quit we decided that we would give Everest a shot at support and paid them $7000 for a year of service (a little cheaper than our VAR). This was a huge mistake. We were lucky to get a call back on issues within a months time and that call would come from our ssales rep who new nothing technical or barely anything about the Everest system. Once we would go through our rep then we would get an appointment with someone in India for tech support which would usually be around a month later. ON two seperate occassions we were told by our rep that we would have to pay $195 for support. This is very strange becasue we already paid for this. I have also been hung up on several times over there. Everest has not been able to take care or assist on any problem, bugs or projects we have attempted. This was a total waste of money. We are currently seeking a refund against Everest for there support package.

I am glad the CEO of Everest reads this blog because maybe he will hear me now. I would never reccommend a company like Everest there business practices are completley unethical.

Living on the mountain with our customers is our primary focus, delivering one application that can serve as the The Business Operating System for their entire Company. They want to own their data for ERP and they like to outsource the IT. They want to have ecommerce in the cloud and they want the transactions to be on their systems… We strive to meet the customer where they are and aid them as they climb!!! We are getting better every day and are excited about the SMB’s of the world!